Open Source in Finance Forum London 2026

Financial institutions increasingly operate across multiple service channels including mobile banking applications, payment systems, fraud platforms, contact centres and physical branches. In many organisations these environments remain fragmented, resulting in inconsistent customer journeys and operational complexity.

This session explores the concept of “phydigital banking” - the integration of physical and digital banking channels and why orchestration layers are becoming an important architectural capability for modern financial institutions.

The session will illustrate how process orchestration platforms such as Fluxnova, a FINOS open source project neutrally governed by five major banks, can help coordinate workflows across banking systems and improve operational resilience.

Using practical financial services scenarios, we will demonstrate how orchestration can connect digital banking services with human-assisted channels, enabling more transparent, explainable and efficient operations across the institution.

The session will also touch on the emerging role of agentic process automation, where AI-driven agents coordinate workflows across multiple platforms.